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We pride ourselves on the quality of our products and believe we are directly responsible for the Satisfaction of our Customers. 

To guarantee your complete satisfaction, you have 365 days to return or exchange your purchase. 

Exchange policy

Didn't pick-up the correct size or color?
No worries! We are happy to exchange it for free, within 365 days, and the cost of shipping is on us! 

How to process my exchange:

1) Write to us at contact.ghana@decathlon.com with your Order number, details of the items you would like to Exchange, and a little explanation telling us why (We use your feedback to improve)  

2) A customer happiness officer will then assist you on what to do next! 

3) As soon as we receive your parcel, we will ship the size/colour you want and refund your shipping cost.

Note: While returning products, please try to return it in the same condition as it was purchased (including manuals, accessories and packaging), then drop it off at your closest FEDEX Agent.

*For bulky product exchange, please always contact us prior to returning your product. 

Refund policy

For any reason, you don't like the product you received?
No worries, we'll refund it with a smile! No questions asked, within 365 days.

How to process my refund:

1) Write to us at contact.ghana@decathlon.com with your Order number, details of the items you would like to return, and a little explanation telling us why (We use your feedback to improve)  

2) A customer happiness officer will then assist you on what to do next! 

*When processing returns, we only refund the price of the product. 

*For bulky product refund, please always contact us prior to returning your product.