10-year guarantee
The guarantee covers any backpack faults, except those caused by normal wear and tear and improper use. This special 10-year warranty will only be granted upon presentation of the receipt and the product, if the product is covered by warranty, it will be repaired or exchanged, free of charge. This commercial guarantee does not affect any statutory guarantees that are applicable in the country/state of purchase.
Product design: our expertise
Our design team is based at the foot of Mont Blanc, in Haute-Savoie (France). All year round, we create and develop products that are beautiful, simple and technologically advanced. These are then ruthlessly tested in the field, as we remain convinced that only through rigorous testing under real world conditions, like the ones you will be using them in, can we continue to provide you with better products than ever.
Tips for storage and maintenance
Hand wash
Do not bleach
Do not tumble dry
Do not iron
Do not dry-clean
Storage tips
Store the rucksack in a dry place.
Restrictions on use
Not waterproof, protect belongings when raining.
TESTS AND WARRANTY
Test product
We complete laboratory tests to certify components: fabrics, buckles, straps, foam, zips... for example, for a fabric: resistance to abrasion & tearing, colour-fastness in UV light, resistance to washing, waterproofing, etc. A test is then conducted on the product replicating the accelerated demands on the backpack over a number of years to check the strength of the assembly: the backpack is weighted, then placed on a dummy which reproduces the movement of fast walking over thousands of cycles.
Warranty
10 Years
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To meet your requirements, Quechua products are tested in the mountains in conditions you will encounter during your hikes.
Sarah, our Field Test Engineer, as well as a panel of child testers, test the products throughout their development until they’re offered for sale.