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give me some discount
I had purchased Oxelo 7xl scooter yesterday and the shoulder cord is missing from the package.
Product demonstration was not given in the store as they said very few staff are available.
Now I am finding it difficult to fold and unfold the scooter.
Product is robust and good but I am thinking I made a mistake purchasing it in decathlon outlet in Hyderabad.
Bought it to commute to the city and generally places close by. Fantastic scooter with quality build. Would recommend to anyone wanting a premium commuter scooter. Only crap thing is the folding instructions provided...doesn’t explain properly. You have to push the handle bar forward and the lever forward to release the folding mechanism. Other than that it’s a great product
Love my scooter. Good source of exercise
Good Product . easy to assemble and use.
Just got home after buying an Oxelo scooter, I wanted 2 but they only had one left, got it straight out of the box and on the first roll on our dining room floor I could hear and feel a rubbing noise.
On inspection I could see that the front mud guard was rubbing on the wheel on one side, the front fork bracket that holds the wheel wasn’t straight it hadn’t been aligned correctly at the factory, therefore the mudguard sits off center rubbing the wheel.
Continual use would wear out the wheel dramatically on one side.
I wonder if this has been a problem with other scooters that have resulted in collapsed wheels?
It just makes me mad that now I have to make the journey all the way back to town ( at my expense) to take it back and I know that Decathlon have no more stock, so I will just get a feeble apology and my money credited back. What a waste of 4 hours!
Sorry for the inconveniences of purchasing a defective product. It's so unfortunate the scooter wasn't properly assembled. I will send this feedback to the brand, so they can follow up these issues with the factory.
Good customer service and good product value.
Thank you for taking the time to write a review on the Town 7XL Adult Scooter - Black.
We are glad the product has been working well for you. It is our responsibility to ensure that our products are made to satisfy our users.
To meet your needs and provide maximum user comfort, the Town 7 XL is equipped with two suspension systems: one at the front and one at the rear. These suspension systems greatly reduce the discomfort caused by uneven roads or pavements. The wheels and bearings are wearing parts. Remember to check them and change them if necessary.
At Decathlon, our mission is to make sports accessible for the many. However, good quality is important too and should not be compromised.
Your feedback helps us create a better experience for you and all of our users. Feel free to leave more reviews on other Decathlon products. We hope to see you in stores soon!
Thank you and Stay Safe! (:
Keep it Rolling
Inline Skate Sports Leader
Decathlon Joo Koon
"Keeping Fit Through Sports - and Decathlon!"
I bought this scooter for my 7 yrs old son who has been using to go to school for the past 2-3 years.
Initial good impression faded away when at first the folding mechanism detached itself while riding as apparently I was told they can become loose.
I know it wasn't obviously loose when he started riding ... anyway bought spare part - hard to find - and worked again.
Few month ago in the morning when lifting it to leave home the front wheel and headset was loose and exposed the bottom bearings.
I checked online and it looks like it was possible to repair. When the shop in High Street Ken reopen I took it after checking first on the phone. After 10 days hear nothing, then after a call I am told that they still has to look at it, then called back and told is a write off as not worth to repair at £65 and in any case have no spare parts and want me to take it back. So you pay £100 pound for a metal scooter than won't last you 3 years ... when ask I am told that metal is no longer as good as it was 30 years ago...wear and tear! Come on it has been looked after and my son normally doesn't trash things, wheels are still in good conditions. I frankly believe that you just push for a sale and no wonder that our planet no longer can take our rubbish..... I also don't believe in their quote as replacement parts i calculated to be less than 20 pounds (front suspension £8, £2.50 headset, plus bearings) and a you tube video clearly show that is not a long job. https://www.youtube.com/watch?v=k0D3Y0HxT74.
I am done with decathlon products...quick sale no support!
I will message you in private to follow up on this issue.
Really good build quality for the price - I expect it we last at least a few years.
The brake doesn't work at all if the wheels become slight wet, but is not a problem
The handlebar was slightly loose, and misaligned with the front wheel so I needed to tighten that up (large adjustable spanner).