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We purchased this bike in November 2020 as our son's 2020 Xmas 2020 gift. After 1 year of occasional use we have discovered that the chain is loose and jumps off the cogs during gear changes. My son has fallen whilst this has happened. Given this problem of the chain jumping we fail to see how this product could be used safely as a mountain bike on trails/ rough terrain. The most recent accident due to the chain jumping led to the front wheel being bent and the brakes damaged. Given it has been more than 1 year since purchase we took it to a local repair shop.. His verdict: that's what you get for a bike of that price!
I just picked up my son's new bicycle yesterday morning from your store.
Yesterday afternoon while my son was riding the bicycle in the local park I noticed that my son's feet was coming off from the pedals very often.
Today I decided to accompany my son, riding the bicycle in the local park as well.
I was standing looking at my son when he suddenly stopped because the left pedal just fell down on the ground.
He was riding the new bicycle on the tar surface inside the park.
My son was very lucky that he didn't injure himself. He could easily have lost his balance.
This is unacceptable.
I tried to attach the pedal inside the park, but I couldn't do it. There was a loose piece of metal tread inside the area that was supposed to be attached to each other.
I managed to fix it properly at home with my adjustable spanner.
We are sorry about the negative experience you had in our store.
We value the customer experience and customer service as the most important part of our business.
We appreciate your valuable feedback and we will report it to the team in order to improve.
Top quality bike...
The bicycle department salesman of Milton Keynes is very careful to understand about our needs. Although the shop does not have the actual goods of this bike, we still believe that this gentleman’s recommendation and purchase of this bicycle are very suitable for us.
Used the click and collect service for the Southampton branch, the bike was built and ready to collect within 3 hours.
Great service and my little boy love the bike
It is the first bicycle that I bought for my daughter and I recommend it to her.
Easy to put together and ride away. Package was well protected.
Really happy with bike, it has really good build quality. My only whinge is the cable ties were so tight on the frame they scratched the stickers. Slightly annoying tbh.
I bought this a few years ago and today my son had a dangerous fall as a result of the seat suddenly collapsing despite regular checks and tightening.
My daughter loves her bike. Really well made and excellent product
I would like to commend Decathlon on customers service. Great advice buying the bike and the service to get the bike to me before the shops shut due to the Coronavirus was outstanding.
I don’t normally write reviews, but had to this time
Thanks folks !!