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privacy policy


Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy. When accessing the https://www.decathlon.com.gh website, will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

The Website belongs to the “Decathlon Group”. This term refers to Decathlon SA and all companies in which it has, directly or indirectly, a shareholding or voting rights of at least 10% (“Decathlon Subsidiaries” or “Decathlon Group Companies”).


What will your Personal Data be used for? What are the purposes of collection?

Personal data refers to data about an individual who can be identified from either that particular data, or from that data and other information which Decathlon has or is likely to have access to. Commonly collected personal data of our customers typically include, amongst other things, names, addresses, telephone numbers, e-mail addresses, identification numbers, nationalities, dates of birth and credit card information. 

How will Decathlon collect your Personal Data?

Decathlon will collect your personal data in accordance with the DPA. We will notify you of the purposes for which your personal data may be collected, used, disclosed and/or processed, as well as obtain your consent for the collection, use, disclosure and/or processing of your personal data for the intended purposes, unless an exception under the law permits us to collect and process your personal data without your consent.

We collect personal data directly from you and without limitation:

(a) When you communicate with our Decathlon Customer Service or when you communicate directly with our Decathlon teams in stores in relation to our products and/or services;

(b) When you call our Customer Service (phone number provided on our Website “Contact us”);

(c) When you set up an Account in our Website or through our applications by registering your details to place an Order via our Website or to subscribe to our Decathlon Membership;

(d) When you place and Order or pay for your purchases or Decathlon subscription via our Website or through our stores;

(e) When you use services, such as Decathlon Review, Workshop

(f) When you conduct certain types of transactions such as the application for a refund;

(g) When you purchase a bicycle in order to allow us to offer you workshop service for the maintenance of your product, and to contact you in the event of any defective components.

(h) When you agree to participate to a customer contest, competition, promotion or a sports event organized by Decathlon, and as well to any survey, interview or product testing;

(i) When you provide any feedback or complaints with regards to our Products or services to our Customer Service or directly in stores; or

(j) When you apply for a job online (on the Website “Careers with Decathlon”) or in store.

Such personal data will be used by us only for the specific purpose for which it was provided by you.


What will your Personal Data be used for? What are the purposes of collection?

Your personal data which we collect with your consent may be used, processed and/or disclosed for various purposes, depending on the circumstances for which we may/will need to process your data, including:

(a) To communicate with you, provided that Decathlon may monitor and store details of the phone number(s) you use to make the calls. This information is used to better address your customer service needs;

(b) To manage your purchase order and payment online, the subsequent home delivery or self collection, as well as the eventual return of product if it does not fit you;

(c) To identify you as a Decathlon Member in order you may obtain the benefits of the Decathlon Family Programme (extension of period for any return, sales warranty…)

(d) To answer to your questions, feedbacks, product reviews, enquiries or complaints in relation to our products and/or services and resolve the case maybe, any issue which may arise in connection with any dealing with us;

(e) To facilitate your participation in, and our management of, any special event, customer contest, competition, lucky draw, when you register/subscribe for it;

(f) To send you an invitation to form part of our consumer panel, testing product, interviews or research groups (unless you unsubscribe from receiving marketing material from Decathlon);

(g) To contact you regarding current or new Products and/or Services offered by Decathlon (unless you unsubscribe from receiving marketing material from Decathlon);

(h) To inform you of new features, special offers and sales promotions offered by Decathlon (unless you unsubscribe from receiving marketing material from Decathlon) ;

(i) To contact you by electronic mail (email or SMS) about functionality changes to our Website;

(j) To conduct market research or surveys, marketing analysis, customer profiling activities, analysis of customer choices, statistical and trend analysis in relation to our products and/or services; and

Decathlon will be entitled to use or disclose your personal data without your prior consent in certain situations, including, without limitation, the following:

- the personal data is publicly available;

- the disclosure is necessary for any purpose which is clearly in your interests, if consent for its disclosure cannot be obtained in a timely way or to respond to an emergency that threatens the life, health or safety of yourself or another individual;

- the disclosure is necessary for any investigation or proceedings, such as to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and to prosecute those responsible; as well as to protect and defend our intellectual property rights;

- The disclosure is necessary to comply with a court order or other legal or regulatory requirements in the jurisdictions we operate; and

- the disclosure is required or authorized by the DPA or by any other applicable laws and/or regulations.

Who will process your Personal Data?

Decathlon will process your personal data itself and will keep them confidential. As a general rule, insofar as you have provided your consent or when we are otherwise legally entitled to do so, Decathlon will share your personal data with our parent company or affiliates within the Decathlon Group For more information about the Decathlon Group, please visit Decathlon Group website. You may also consult our Corporate Data Protection Policy by clicking here.

Decathlon will not share or disclose your personal data to any individuals or third party operators, except to service providers engaged by Decathlon to perform specific services on behalf of Decathlon and for the purposes mentioned in clause 3.1 above, including the following:

- delivery of products that you have ordered through our Website or postal service;

- hosting your personal information in data centers through storage facility providers;

- statistical and analytical studies through web analytics tool providers, such as Google.

- improving advertising campaigns or promotions, marketing and business efficiencies and prospective sales;

- monitoring the quality of our service or Website, corporate reporting, etc…

- information about the products and services of business partners, but only if you have given us your prior consent to do so.


How will your Personal Data be protected?

Decathlon takes every precaution and uses reasonable measures to protect your personal data. Decathlon has the necessary technical and organisational measures in place, to keep you personal data secure, and in particular, to prevent it from being disclosed to unauthorised third parties. For this purpose Decathlon takes all measures necessary to secure its computer systems. Where personal information is entered on our Website, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) technology. We strive to protect your personal data and are constantly reviewing and enhancing our security protocols to ensure that your personal data is not subject to unnecessary risks. Nonetheless, note that no data transmission over the internet or any wireless network can be guaranteed to be completely free from intrusion by others. As a result, while we employ reasonable and appropriate security measures to protect data, we cannot guarantee the security of information transmitted to and from the Website and are not responsible for the actions of third parties that receive any such information.


What are your rights?

Decathlon undertakes to:

(a)treat your personal data as strictly confidential;

(b)take appropriate measures to ensure that your personal data is kept secure and is protected against any unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

(c)provide you with access to your personal data to view and/or update your personal details, should the need arise;

(d)promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal data; and

(e)upon your written request, return promptly or destroy any and all of your personal data in our possession or control.

You may also seek redress from the local data protection authority and seek other legal remedies under the law.

The time periods for which we keep your information may vary according to the use or purpose attached to the information. Decathlon will however not retain your personal data longer than the period for which it is originally required for, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

How to access and/or correct your Personal Data –or to Opt out?

You have a right to access, update or remove the personal data collected and stored by Decathlon or to limit their processing and use. You may as well request to correct any error or omission in your Personal Data. If you wish to do so, Decathlon offers you different ways:

  • Determine how you want your data to be used by logging into MYACCOUNT by Decathlon here
  • You may contact our Data Protection Officer by : -writing to the following address and sending proof of their identity: [email protected]


What are cookies?

The Website integrates the uses of cookies. A “cookie” is a small file installed on your computer that stores information about your browsing habits on our Website (which shall include, but not be limited to, language settings, connection time, pages visited and so forth). The cookies and other technologies collect non-personal data about your online activities while you are using our Website. The use of cookies, however, does not enable Decathlon to identify you.

Analytics firms are able to consult these cookies the next time you visit, to recognise repeat users, facilitate the user’s ongoing access to, and use of, the Website and track usage behaviour so as to make your browsing smoother.

By using our services you consent to the use of cookies, and the collection of information by Decathlon and third parties through these cookies, as provided for in this clause 6.

For the sake of transparency, the following paragraphs are intended to give you a complete overview of the cookies used by Decathlon and to offer you a solution to allow you to make the right choice.

Please note that sharing the use of your computer with others may change the personalised nature of the way cookies operate.

What Cookies are used by the Website?

The Website integrates the use of the following cookies:

-cookies to record the language preferences of the User or other preferences necessary to provide the service requested, and

-flash cookies containing elements strictly necessary for a User’s media player (audio or video) to function optimally, corresponding to content requested by the User.

The Website may also use cookies for purposes of informing us of the Products and pages you may consult and or search. These cookies enable us to offer you personalised content and in particular to display advertising, when you visit our Website that relates to your interests. These cookies may be set as you wish, described more fully below.

Does the Website allow third parties to use cookies when I am browsing the Website?

The Website uses Google AnalyticsTM, a web site analysis service provided by Google Inc. Google Analytics uses cookies. The data generated by the cookies concerning your use of the Website (including Your IP address) are sent to and stored by Google on servers located in the United States. Google will use this information in order to evaluate your use of the Website, to compile reports on the Website’s activity intended for its publisher, and to provide other services relating to the Website’s activity and your use of the Internet.

Google may communicate this data to third parties if legally obligated to do so, or when third parties process such data on behalf of Google, including the publisher of this Website. Google will not match your IP address to any other data held by Google.

You can deactivate the use of cookies by selecting the appropriate settings on your browser (see below). However, doing so may prevent the use of certain of this Website’s functions. By using this Website, you expressly consent to the processing of your personal Data by Google under the conditions and for the purposes described above. To consult Google’s Confidentiality Rules, CLICK HERE

How can you exercise your options concerning cookies?

There are several ways for you to manage and/or disable cookies. You may at any time change your mind regarding the use of cookies, by going to the Help section on your browser’s toolbar. It will tell you how to reject cookies, or to display a message informing you they have been received, or how to deactivate cookies. Cookies can be deleted manually as well.

You may also choose to deactivate or delete similar cookies used by your browser’s accessory software, such as Flash cookies, by changing the parameters of the software in question, or by visiting the website of the software’s publisher.

Please note, however, that the use of cookies may be necessary to allow certain features of the Website to function properly. As such, if you disable cookies on your browser, you may not be able to use those features, and your access to our Website will be limited and not personalised. As a result, Decathlon accepts no liability for any consequences that may occur as a result of our Website’s limited functionality flowing from the inability to utilise the cookies necessary for the Website to function properly.

Your choice depending on your browser:

Each browser features a configuration process so you can manage the use of cookies. It is described in your browser’s Help menu, which will inform you as to how you may wish to exercise your options concerning the use of cookies. Some examples:

•For Internet Explorer™: Open the Tools menu, then select Internet Options; click on the Confidentiality tab, then on the Advanced tab, and choose the desired level, or follow this link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

•For Chrome™: open the Settings menu (spanner logo), then select Options; click on Advanced Options, then in the Privacy section click on Content Settings and choose the desired options, or follow this link:

CLICK HERE: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en


Decathlon Ghana reserve the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped. We encourage you to review this page periodically in order for you to stay notified of any changes.

Your continued use of this Website and acceptance of our services after any changes to this Privacy Policy constitutes your consent to any such changes; to the extent such consent is not otherwise provided. Update: February 2023